ck45 Privacy Policy
Protecting your personal information is our top priority — here you will find a detailed explanation of how ck45 collects, uses, and stores your data.
Introduction and Scope
This Privacy Policy ("Policy") applies to the website and services operated by ck45 Online Casino and Sports Betting Platform ("ck45", "we", "us"). By using the ck45 website, registering an account, or using any of our services, you are considered to have accepted the terms of this Policy.
ck45 is committed to ensuring a safe, transparent, and responsible environment for users in Bangladesh. Protecting your personal information is not just a legal obligation — it is part of our values. This Policy explains what information we collect, why we collect it, how we use it, and what rights you have over your information.
This Policy applies only to individuals aged 21 or above. We do not knowingly collect any information from minors.
What Information We Collect
When you register and use services on ck45, we collect various types of information. This information comes primarily from two sources: what you provide directly, and what is collected automatically while you use our services.
1.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for KYC verification)
- Financial information — bKash, Nagad, Rocket, or bank account details
- User-created password and security question answers
- Any information or complaints submitted through support chat
1.2 Automatically Collected Information
- IP address and device identity (device ID)
- Browser type, operating system, and screen resolution
- Which pages were visited on the site and how long was spent on them
- Data collected through cookies and similar tracking technologies
- Gameplay logs — which games were played, bet amounts, and results
- Transaction history — deposits, withdrawals, and bonus usage
Purpose of Using Information
We collect your information only for specific, legitimate purposes. We do not use any information beyond the purposes described below.
Account Management
Your information is used for registration, login, age and identity verification (KYC), and ensuring account security.
Processing Financial Transactions
The necessary information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
Customer Support
To resolve your issues through 24/7 Bengali live chat and email, your account and transaction information may be accessed.
Fraud Prevention
To prevent unauthorized access, money laundering, and fraud, we analyze transactions and behavior and detect suspicious activity.
Service Improvement
User experience is analyzed to further improve our platform, game offerings, and payment services.
Communication and Notifications
Your email is used to send important account notifications, transaction confirmations, and relevant promotional messages.
Sharing Information with Third Parties
ck45 never sells your personal information or transfers it to third parties for commercial purposes. However, in the specific circumstances below, necessary information may be shared with certain trusted parties:
3.1 Payment Processors
Financial information is shared with bKash, Nagad, Rocket, and banking partners only to the extent necessary to complete transactions. This information is handled under strict security agreements.
3.2 Technology and Service Partners
Limited and necessary information may be shared with game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming) and technology service providers. These partners are required to comply with our privacy standards.
3.3 Legal Obligations
In response to a court order, a demand from a regulatory authority, or a lawful request from law enforcement, we may be legally required to disclose relevant information.
3.4 Responsible Gaming Organizations
If it is confirmed that a user's gaming behavior has reached a harmful level, limited information may be shared with responsible gaming organizations with the user's consent or as required by law.
Cookies and Tracking Technologies
ck45 uses cookies and similar technologies to improve service quality and personalize the user experience. Cookies are small text files stored on your device.
Essential Cookies
Essential for maintaining login sessions, managing security tokens, and keeping core services running. These cannot be disabled.
Functional Cookies
Used to remember your preferred language, game settings, and interface preferences.
Analytics Cookies
Used to understand which parts of the site are used most and to improve the platform.
Security Cookies
Used to detect fraud and unauthorized access. Also helps prevent multiple accounts from being created from the same device.
Most cookies can be controlled by changing your browser settings. However, disabling essential cookies may disrupt the core functionality of the site.
Data Storage and Security
5.1 Retention Period
We retain your information for as long as your account is active. Even after account closure, certain information may be retained for a defined period as required by legal obligations, fraud investigations, or dispute resolution. Financial transaction records are kept for the period prescribed by applicable law.
5.2 Security Measures
ck45 has implemented industry-standard technical and administrative measures to keep your information secure:
- SSL/TLS encryption — all data transmissions are encrypted
- Password hashing — your password is never stored in plain text
- Two-Factor Authentication option
- Regular security audits and vulnerability assessments
- Access controls — only authorized staff can view specific information
- Data backup and disaster recovery plan
However, transmitting information over the internet is not entirely risk-free. While we do our best to ensure the highest level of protection, we cannot guarantee absolute security of data. You are therefore advised not to share your password with anyone and to make sure you log out from unfamiliar devices.
Your Data Rights
As a user of ck45, you have the following rights over your own information:
Right to Access
You can request to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any of your information is incomplete or incorrect, you can request that it be corrected.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted ("right to be forgotten") — unless there is a legal obligation to retain it.
Right to Object to Processing
You can object to marketing communications or non-essential data processing and withdraw your consent.
Right to Data Portability
You can request to receive the information you have provided in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily suspended.
To exercise these rights, please contact us. We will respond to your request within 30 business days. Some requests may require identity verification before they can be processed.
Protection of Minors
ck45 is for individuals aged 21 or above only. We do not knowingly collect information from or provide services to any minor. Age verification is mandatory at the time of registration.
If it comes to our attention that a minor has opened an account, we will immediately close that account, delete all collected information, and cancel any transactions. If parents or guardians suspect their child is using our platform, please contact us.
Policy Changes and Updates
ck45 reserves the right to update this Privacy Policy from time to time. For any significant changes, we will:
- Send advance notice to your registered email
- Display a notice on the main page of the site
- Update the "Last Updated" date at the top of this page
- Explain a summary of the changes in plain language
If you continue to use the site after changes are made, you will be considered to have accepted the updated policy. If you do not agree with the new policy, please contact us to close your account.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint, please contact us:
Read related policies: Terms and Conditions · Responsible Gaming